My Success at
Dell Technologies
Product managed the next-generation Dell Connectivity IoT platform, unifying fragmented legacy systems into a single solution that provided a competitive, differentiated support experience through proactive, automated support and faster issue resolution across the full Dell and EMC combined infrastructure portfolio.
Key Projects
Successfully completed key project initiatives within the product lifecycle, managing multiple priorities, and operated with high degree of autonomy while still collaborating with enterprise architects, leadership and business for alignment.
Connectivity Platform Modernization
Budget: USD $1M-$5M
Team Size: 35+
Challenge: Led the modernization of Dell's legacy Secure Remote Services (SRS) platform, consolidating redundant systems into a next-generation microservices architecture. Managed complex technical transformation while ensuring zero disruption to mission-critical customer operations across Dell EMC's infrastructure portfolio.
Solution & Approach: Directed end-to-end delivery using hybrid methodology with 4 cross-functional feature teams. Implemented scrum-of-scrums checkpoints, facilitated war rooms for P0 defect resolution, and orchestrated comprehensive architecture redesign. Managed stakeholder alignment, risk mitigation, and seamless production cutover
Key Impact:
- Successfully launched Gen 4 CHUB platform on time and within budget
- Eliminated vendor lock-in through microservices architecture
- Reduced mean time to resolution for enterprise customers
- Delivered measurable ROI through reduced licensing costs
Core Skills Applied: Agile/Scrum Leadership • Technical Project Management • Stakeholder Management • Risk Mitigation • Cross-functional Coordination • Enterprise Architecture • Production Deployment
Modern Multi-Site Data Center Deployment
Budget: USD $1M-$5M
Team Size: 20+
Challenge:
Transitioned Dell's mission-critical Connectivity application from Active-Passive to geographically distributed Active-Active architecture across 2 data centers. Achieved one of the first enterprise applications at Dell to implement Active-Active backend deployment.
Solution & Approach Led comprehensive infrastructure transformation including GTM implementation, Redis caching integration, and Oracle GoldenGate real-time replication. Executed controlled phased rollout with extensive testing, staging validation, and zero unplanned downtime.
Key Impact
- Delivered high-availability Active-Active environment supporting 70,000+ connections
- Eliminated single-region failure risk across two data centers
- Achieved zero unplanned downtime during transition
- Established benchmark architecture for future enterprise deployments
Core Skills Applied: Infrastructure Architecture • Database Replication • Performance Optimization • Risk Management • Phase-Gate Execution • Executive Reporting • Configuration Management
5+ years of Technical Product Management & Agile Delivery Experience at Dell
Since joining Dell’s Product Connectivity & IoT (PCiT) group in 2019, I’ve been deeply engaged in reimagining next-generation connectivity solutions for the unified Dell EMC organization. Collaborating with brilliant technical minds, we developed a homegrown, scalable, and backend-intensive enterprise platform that empowers Dell IT Services to deliver a secure, proactive, and intelligent support experience to enterprise customers worldwide—with seamless security and high availability.
Entire Product Lifecycle Experience
Proven product management experience in enterprise product environments, leading the end-to-end development to modernize and launch Dell's next-generation Connectivity Platform.
My role? I’ve helped shape strategic direction behind key product decisions and led Agile delivery efforts to maximize business impact—all while staying focused on solving real customer challenges and elevating the user experience.
The result? A future-ready connectivity solution trusted by IT leaders in over 180 countries, reinforcing Dell’s competitive edge in Data Center IT Infrastructure.
Maximizing Value To Achieve Product-Market Fit
Transforming Dell IT Services to stay ahead of disruptions with intelligent connectivity technology.
70,000+
Data Centers connected
12,000+
Web Portal Users
150%
Return on Investment
1.5MM
Supported IoT devices
87MM+
API requests daily
6x
Faster remote session
Dell Connectivity Platform Highlights
Launched in 2021, the next-generation connectivity technology platform effortlessly connects customers with Dell IT Services, helping them stay ahead of disruptions with proactive alert, always-on monitoring and secure remote access.
It provides a single connectivity solution for managing the entire Dell infrastructure portfolio—including servers, storage, compute, and cloud—while integrating the capabilities of redundant legacy applications.
The platform also features a unified web portal interface for Dell Agents and Partners–enabling smarter decisions and accelerated issue resolution.
Mastering the Product Management Craft
- Drove alignment across platform and infrastructure roadmaps with technical strategy and business priorities
- Translated product priorities into actionable technical execution plans, including sprint-level deliverables
- Led discovery and prioritization of backend tasks with engineering teams, ensuring scalability and technical feasibility
- Coordinated cross-functional dependencies across internal teams (engineering, business, partnerships) and external integrations (third-party vendors)
- Documented technical briefs and architecture diagrams defining deliverables and their strategic business impact
- Mapped technical improvements to platform capabilities, identifying and unlocking new business opportunities
- Integrated AI capabilities through collaboration with technical teams to address unmet user needs
Key Achievements
Looking forward to what's ahead!
Are you looking for a result-driven product manager who can navigate technical complexity and drive product success.